These Terms and Conditions govern your use of pw99 and all gaming services provided through our platform. By creating an account, you agree to comply with these terms in full. Please read carefully.
In these Terms and Conditions, the following definitions apply:
To register and use pw99, you must meet all of the following eligibility requirements:
Critical Age Restriction: pw99 enforces a strict 21+ age policy. Any player found to be under 21 years of age will have their account immediately suspended, all balances forfeited, and will be permanently banned from the platform. We reserve the right to request age verification documentation at any time.
When registering an account with pw99, you agree to:
pw99 operates under international anti-money laundering (AML) and Know Your Customer (KYC) regulations. As part of our compliance obligations, we require all players to complete identity verification before processing withdrawal requests. KYC verification typically involves submitting:
Failure to complete KYC verification within a reasonable timeframe may result in restrictions on your account, including temporary suspension of withdrawal privileges. All submitted documents are handled in accordance with our Privacy Policy.
pw99 supports deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 for bank transfers and Rp 20,000 for e-wallet payments. pw99 does not charge any deposit fees. Deposits are typically credited to your account within minutes of confirmation.
You may only deposit funds from accounts registered in your own name. Third-party deposits are strictly prohibited. Any deposits originating from an account not matching your verified KYC details will be refunded minus any applicable processing fees, and your account may be suspended pending investigation.
Withdrawal requests may be submitted at any time through your account dashboard. The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same bank account or e-wallet used for your most recent deposit, or to a verified account registered in your name during KYC. pw99 does not charge withdrawal fees. Standard processing time for BCA and BRI withdrawals is 15 to 60 minutes; other banks and e-wallets may take up to 24 hours depending on the institution's clearing schedule.
All withdrawal requests are subject to security and fraud prevention checks. We reserve the right to request additional verification documents before approving large or unusual withdrawal requests. Withdrawal privileges may be temporarily suspended if there are concerns regarding account security, bonus abuse, or potential fraudulent activity.
If you have an active bonus balance or have claimed a promotional offer, your withdrawal may be subject to wagering requirements. Wagering requirements specify the total amount you must wager before bonus funds can be converted to withdrawable cash. The standard wagering requirement at pw99 is 30x the bonus amount. For example, if you receive a Rp 500,000 bonus, you must wager a total of Rp 15,000,000 before the bonus balance becomes eligible for withdrawal. Different game types contribute differently toward wagering requirements (slots typically contribute 100%, live casino contributes 20%, sportsbook contributes 100% on settled bets). Full bonus terms are provided at the time of each promotion.
All players using pw99 agree to engage in fair play at all times. The following activities are strictly prohibited and may result in account suspension, balance forfeiture, and permanent banning:
All sports bets placed on pw99 are settled according to the official result as determined by the relevant governing body (e.g., FIFA for football, FIBA for basketball). In the event of a postponed or abandoned match, standard settlement rules apply as outlined in our FAQ. pw99 reserves the right to void bets placed on events where there is clear evidence of match-fixing, manipulation, or other integrity concerns.
For mix parlay (accumulator) betting, all selections must win for the bet to be successful. If any selection is void (e.g., due to match postponement), the overall parlay odds are recalculated excluding the void selection. pw99 supports cash-out functionality on selected markets, allowing players to settle bets early at a calculated value before the event concludes.
All casino games offered on pw99 use certified Random Number Generator (RNG) technology or live dealer systems provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft. Game outcomes are determined independently and cannot be influenced by pw99 or any third party. Return-to-player (RTP) percentages for each game are displayed within the game information screen.
For crash games including Aviator, outcomes are determined using provably fair algorithms. Players can independently verify the fairness of each round using the provided hash and seed values. Instructions for verification are available in the game client.
pw99 offers various bonuses and promotions to enhance player experience, including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that are clearly stated at the time of the offer. By claiming a bonus, you agree to comply with all associated terms.
Key general principles apply to all bonuses unless otherwise specified:
pw99 takes bonus abuse seriously. Examples of bonus abuse include but are not limited to: creating multiple accounts to claim the same bonus multiple times, coordinating with other players to exploit bonus terms, placing offsetting bets to artificially meet wagering requirements, or using strategies specifically designed to convert bonus funds with minimal risk. Any player suspected of bonus abuse will have their account suspended pending investigation, and all bonuses and associated winnings will be voided. Repeat offenders will be permanently banned from pw99.
pw99 is committed to promoting responsible gaming and providing a safe environment for all players. We strongly encourage all members to set personal limits on their gaming activity and to recognize the signs of problem gambling. Gambling should be viewed as entertainment, not as a source of income.
pw99 provides the following responsible gaming tools to all players:
If you believe you or someone you know may have a gambling problem, please contact our support team at support at pw99 dot cam or visit our Responsible Gaming page for resources and external support organizations.
pw99 operates as an entertainment platform and makes no guarantees regarding winning outcomes. All gaming carries inherent financial risk, and players may lose the entirety of their deposited funds. pw99 shall not be held liable for any losses incurred through use of the platform.
pw99 is not responsible for:
To the maximum extent permitted by law, pw99's total liability to any player shall not exceed the amount deposited into that player's account during the 90 days preceding the claim.
All content displayed on the pw99 platform, including but not limited to text, graphics, logos, images, software, and game interfaces, is the exclusive property of pw99 or its licensed game providers and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on pw99 without explicit written permission.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which pw99 holds its gaming license. Any disputes arising from your use of pw99 that cannot be resolved through customer support should be submitted to binding arbitration in accordance with the rules of the licensing jurisdiction. By agreeing to these Terms, you waive your right to participate in class-action lawsuits or class-wide arbitration against pw99.
pw99 reserves the right to suspend or permanently close any player account at our sole discretion if we determine that the account has violated these Terms and Conditions, engaged in fraudulent activity, or otherwise acted in a manner detrimental to the platform or other players. Upon account closure, any remaining withdrawable balance will be returned to the player's verified bank account after deduction of any applicable fees or chargebacks. Bonus balances and unreleased winnings subject to wagering requirements are forfeited upon account closure.
Players may request voluntary account closure at any time by contacting customer support. Self-exclusion closures are handled in accordance with our Responsible Gaming policy and cannot be reversed during the exclusion period.
pw99 reserves the right to amend these Terms and Conditions at any time without prior notice. Amendments become effective immediately upon publication on the platform. Continued use of pw99 after amendments are posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any changes. The "Last Updated" date at the top of this document indicates the most recent revision.
If you have any questions regarding these Terms and Conditions or require clarification on any clause, please contact our customer support team:
Our Indonesian-speaking support team is available around the clock to assist with any questions or concerns.
Below are the most critical points from pw99's Terms and Conditions for quick reference. Players are still required to read the full document above.
You must be at least 21 years old and a legal resident of Indonesia to register an account. Age verification is mandatory and strictly enforced.
Identity verification (KYC) must be completed before your first withdrawal. Have your KTP or passport and proof of address ready.
Creating multiple accounts is strictly prohibited. Duplicate accounts will be closed and balances forfeited without exception.
All bonuses carry a 30x wagering requirement on the bonus amount. Bonus funds must be wagered before withdrawal. Full terms apply.
Collusion, bonus abuse, arbitrage betting, and bot usage are strictly forbidden and will result in immediate account suspension.
Deposit limits, cool-off periods, and self-exclusion are available to all players. Use these tools to maintain control of your gaming.
Our FAQ page answers the most common questions about registration, deposits, withdrawals, bonuses, and account security. You can also review our Privacy Policy and Responsible Gaming guidelines for additional information.